FAQS
Filter by topic
All
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Materials & Craft
Q: What materials are used in TIZHAI jewelry?
All our pieces are crafted from high-quality sterling silver, carefully shaped by Miao artisans using traditional handcraft techniques.
Q: Are your pieces handmade?
Yes! Every TIZHAI piece is handcrafted by skilled artisans, combining generations of cultural heritage with contemporary design.
Sizing & Wear
Q: How do I find the right size for rings or bracelets?
Each product page includes detailed sizing information and guides to help you choose the perfect fit. If you need further assistance, our team is happy to advise.
Q: Are your necklaces and earrings suitable for daily wear?
Absolutely! They are designed to be durable, comfortable, and elegant enough for everyday use.
Orders & Payment
Q: What payment methods do you accept?
We accept major credit cards, PayPal, and other secure online payment methods.
Q: Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of purchase. Please contact us as soon as possible.
Shipping & Delivery
Q: How long does shipping take?
Each piece is thoughtfully handcrafted, requiring approximately one week to complete. Once ready, shipping times vary by location, with most international deliveries arriving within 7–14 business days.
Q: Do you offer international shipping?
Yes! TIZHAI ships worldwide, ensuring your handcrafted silver reaches you safely.
Care & Maintenance
Q: How do I care for my silver jewelry?
To maintain the shine, avoid contact with water, perfume, or chemicals. Use a soft cloth to gently polish your silver piece regularly.
Q: Will silver tarnish over time?
Sterling silver may naturally darken, which can be easily polished to restore its original luster. This is part of the charm of handmade silver jewelry.
Returns & Aftercare
Q: What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in original condition. Please contact us for return instructions.
Q: Do you offer repair services for broken or damaged jewelry?
Yes, we provide repair services for our pieces. Contact our support team for details and assistance.